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REVIEWER RATING:
rated on: 04/07/2010
Wrong Company
"These reviews are based on Orange County Granite's business practices! New York Granite opened in April 2009 and is a totally new company with completely different ownership!"
REVIEWER RATING:
rated on: 02/23/2009
Miss Leading
Pros: None
Cons: Cheap product
"OCG claims they sell custom cabinetry, when they only stock a cheap chinese made cabinet. They also claim they could turn my kitchen around in a week. This was far from true. Home owners in the market for a new kitchen beware of false advertising, just to get you in the door. The customer service isn't so great either."
REVIEWER RATING:
rated on: 02/23/2009
False Advertisement
Pros: Great prices on the granite.
Cons: Cheap cabinets NOT CUSTOM
"I was in the market to renovate my kitchen, and being that I hear their commercials on the radio all the time, I'd give them a shot. My wife and I were looking for a medium high to high end cabinet line for our kitchen. OCG was advertising "Granite and CUSTOM kitchen cabinetry" After driving an hour to Monroe, we discovered that their "Custom Kitchen Cabinetry" was nothing more than a cheap oak and birch chinese made cabinet that they stocked on their shelves. If it's stock than how is it custom? I informed them of their misleading advertisement and left. Go else where for custom cabinetry. I give them 2 stars because they have good prices on their granite."
REVIEWER RATING:
rated on: 06/21/2008
Poor Customer Service
"Their product is great; prices are great, but they totally lack in customer service. And for me, as I work in customer service, is very important to me. Both my husband and I have left many many messages without a return phone call for an issue we are having with our granite. Now that the installation is done and they have our money, they can't be bothered with us. "
