The Rug Store Inc.
(50 Reviews)
(50 Reviews)
"Stop By and Browse Our Huge Selection of Carpet, Area Rugs & Flooring!"
557 New York 17M , Monroe, NY 10950
Phone:845-782-3305
Email:moses@therugstore.com
Business Hours:
MON:
9:00 am
-
5:00 pm
TUE:
9:00 am
-
5:00 pm
WED:
9:00 am
-
5:00 pm
THU:
9:00 am
-
5:00 pm
FRI:
9:00 am
-
1:00 pm
SAT:
Closed
-
Closed
SUN:
11:00 am
-
3:00 pm
Driving Directions:
Exit 129 from Rte 17
Payment Accepted:
Cash; Visa; MasterCard
Transportation / Parking:
Ample Parking
Year Established: 1991
About Us:
Huge Carpeting Showroom With Expanded Inventory of Carpets & Area Rugs from Over 60 Manufacturers - Personlized Service - Delivery and Placemenet of Area Rugs -Measuring & Installation Services, Area Rug Cleaning.
What We Do:
Wall to Wall Carpet, Area Rugs, Laminate & Wood Flooring, Residential & Commerical, Rug Renovating & Cleaning
Products:
Mohawk, Mohawk Select, Shaw, Stanton, Aladdin Mills, Lees, Capel, Karastan,Barret Carpet Mills, Godfrey Hirst, Helios, Kane, Milliken, Northstar Flooring, Kraus, Durkan, Hollytexm Beaulieu, Royal Dutch, Tuftex, Lexmark, Patcraft, Design Weave & more!
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REVIEWER RATING:
rated on: 05/11/2013
The Rug Store
Pros: Great sevice and close to our home
Cons: non
"Hershey gave us his utmost attention from the moment we walked into his store. He was very professional and spent as much time with us as was needed. He ran over to our house to check measurements in a very timely fashion and came back with Frank the installer, later on that day. We were very pleased with his services. Frank did a great job installing the carpet and was verfy professional. Thanks to both."
REVIEWER RATING:
rated on: 04/27/2013
Great Service!
Pros: Great service, timely, considerate, professional
Cons: None that I could find, and believe me I can be critical.
"Wonderful service which is not easy to find today. Moses and Hershel took their time to help me find what I needed to fulfill my specific needs even though this was going to be a small purchase. They were wonderful. "
REVIEWER RATING:
rated on: 04/26/2013
The Rug Store
"Exceptional & friendly service !
They even let us take some rugs home to see how they look on our floors ! Without a deposit ! Now that's the sign of a good local business that puts the customers needs first .
We bought three and they look great ."
They even let us take some rugs home to see how they look on our floors ! Without a deposit ! Now that's the sign of a good local business that puts the customers needs first .
We bought three and they look great ."
REVIEWER RATING:
rated on: 04/19/2013
Stillpond Massage Therapy
"Quality Service and quality product.
Rugs came in when promised and installed.
Rugs have been holding up well even with heavy traffic daily.Prices are very competitive as well.
Very satisfied , Thank You"
Rugs came in when promised and installed.
Rugs have been holding up well even with heavy traffic daily.Prices are very competitive as well.
Very satisfied , Thank You"
REVIEWER RATING:
rated on: 04/19/2013
The Rug Store
Pros: knowledgeable, patient, great service, gorgeous products
Cons: none
"Moses, the owner, is absolutely fabulous! He came to the house not once, but twice, to clarify what I was thinking about rug placement. He is patient and most helpful. I would not deal with anyone else."
REVIEWER RATING:
rated on: 03/27/2013
So happy!
"So many carpets to choose from and such a friendly staff that really knows their products. Never felt rushed or pressured and loved the customer service. The finished product was awesome!
"
"
REVIEWER RATING:
rated on: 03/18/2013
Product and Service
Pros: They are very kind, as well very professional
"This family-owned business was a great find to us. They had a broad selection, kept us informed of the delivery of the merchandise and did an excellent job on a complicated installation of stripes on stairs which turned several times."
REVIEWER RATING:
rated on: 03/18/2013
Shop here First!!!
"Very professional. Very caring. The installation was just perfect (and that says alot!) Hershel was so nice to us, and worked with us to get what we wanted. A great experience."
REVIEWER RATING:
rated on: 02/02/2013
Start here!
Pros: Great selection and prices
Cons: none
"The Rug Store is the only place to go for carpet and area rugs. Moses and his son Herschel are very professional and courteous. The selection of rugs and the prices can't be beat. Don't waste time going to Home Depot or Lowes. You will never get the personal touch that you get from the Rug Store."
REVIEWER RATING:
rated on: 12/09/2012
Very Professional
"Replaced carpeting in my home.
Came when they promised & did what they said they would. Not pushy & good selection."
Came when they promised & did what they said they would. Not pushy & good selection."
REVIEWER RATING:
rated on: 11/04/2012
LOVE THIS PLACE!!!!
Pros: everything about the place
Cons: none
"Fantastic service, selection and prices! Moses was so helpful. He came right to my house to measure for 3 area rugs. He brought a selection for me to try out before I purchased.....no obligation. He an his assistant were so nice and easy to work with. I think I'll get a runner for my stairs now!"
REVIEWER RATING:
rated on: 11/04/2012
Best place to purchase carpeting!!
"We would HIGHLY recommend The Rug Store. We never purchased carpeting before and Moses was extremely patient with us answering all of our questions. The carpet was installed in a few days from the time we ordered it and it looks fabulous! It is great quality at a great price. "
REVIEWER RATING:
rated on: 10/26/2012
The Rug Store, Inc.
"Terrific quality rug with extremely fast shipping. I ordered the rug on line and it is so much more beautiful in person. They are on my list of favorite sellers and when I need a new rug they will be the first place I look. Thank you"
REVIEWER RATING:
rated on: 06/25/2012
They know how to do business
Pros: The staff and the products
Cons: Non
"I wish I had not wasted time with Lowes or Home Depot. This is the only place you need to go to get want you want and get it right the first time. The staff from sales to installation was excellent. these people know how to do business!"
REVIEWER RATING:
rated on: 06/02/2012
This man should give a seminar on how to conduct business.
"When Hershel wanted to postpone our carpet installation appointment, I became very irate, to say the least. I really ripped him a new one over the phone. Even though it was really an ouside installer that cancelled, Hershel took full responsibility and was extremely professional and apologetic. He bent over backwards to get the carpets installed as scheduled, and even came to my home and personally participated in the installation process.
When all was said and done, my wife and I were extremely happy with the quality and price of the carpeting, as well as the professional installation services. And, of course, I cannot say enough about how Hershel went out of his way to accomodate me, even though I was far from deserving it. He is a textbook example of how business should be done.
"
When all was said and done, my wife and I were extremely happy with the quality and price of the carpeting, as well as the professional installation services. And, of course, I cannot say enough about how Hershel went out of his way to accomodate me, even though I was far from deserving it. He is a textbook example of how business should be done.
"
REVIEWER RATING:
rated on: 04/06/2012
John Arriaga Monroe N.Y.
"I recently carpeted my whole house, The proprietor of The Rug store are fine people, I had on time service, excellant wormanship & a pleasant expierence over all. I will always use them, & also support our local business."
REVIEWER RATING:
rated on: 03/23/2012
Don't waste time...GO HERE FIRST
Pros: selection, price, service, fast turnaround,
Cons: not open on Saturday but work with it
"I had an impossible time constraint
They met it.... they exceeded my expectations
You won't go wrong....
They combine product depth & availability, fast turnaround, good installers, good followup ... and add to that ...good prices
I remembered my parents used them years ago and my sister as well.... so should you"
They met it.... they exceeded my expectations
You won't go wrong....
They combine product depth & availability, fast turnaround, good installers, good followup ... and add to that ...good prices
I remembered my parents used them years ago and my sister as well.... so should you"
REVIEWER RATING:
rated on: 03/12/2012
A wonderful rug buying experience!
"The selection is great, the service is excellent (they can't do enough for you), the turn around time from ordering to installation is fast and the installers were wonderful. AND The Rug Store even stopped by after the installation to make sure we were satisfied customers! We will be lifelong customers."
REVIEWER RATING:
rated on: 02/29/2012
Wow, what a great choice over the box stores!
Pros: Fantastic service, great installation, very fair price
"When I realized that my front stairs needed carpet over wood, I tried Lowe's (ignored me) and Home Depot (insulted me). Then I remembered the Rug Store. I'm going there first, from now on, and asking family and friends to do so as well. The staff at the Rug Store was so kind, helping me to find the perfect fit. The installer had 35 years under his belt, and it showed in the flawless installation. That doesn't even take into account that they gave me a fantastic deal. I'm so incredibly happy, I can't express it enough!"
REVIEWER RATING:
rated on: 02/22/2012
New install
Pros: The staff
"You could not gotten better service or a better installation than what The Rug Store provided me."
REVIEWER RATING:
rated on: 02/13/2012
My search is over!
"After converting a bedroom into a library,the final touch was finding the perfect area rug. After searching for many months, not only did I find a beautiful rug but I also received an education. Moses taught me about different types of rugs, how to care for my purchase, how to place it correctly in the room, etc. He even personally brought several rugs to my home to help me finalize my decision. What an experience! I will remain a lifelong customer."
REVIEWER RATING:
rated on: 01/27/2012
Superior Service, Quality & Value
Pros: Honest, trustworthy, local business!
Cons: None, absolutely none!!
"I had shopped the "big box" stores for carpets and could barely get service and was told that it would be weeks before the carpet would be in. I went to The Rug Store on Dec. 27th and Hershel was so accommodating and knowledgeable without being pushy. He measured the room the same day and the beautiful carpet was in by the morning of the 29th. The installers were excellent as well. Talk about service!! Highly, highly recommend!!"
REVIEWER RATING:
rated on: 12/06/2011
Happy Customer
Pros: No hastle shopping; speedy installation; courteous staff
Cons: Not a one
"We were flooded from Hurricane Irene. Went to several places for estimates. Boy people like to take advantage of you when you have a tragedy strike. The rug store did the original job when we had the basement finished several years ago. We went back to them, they showed us a really nice carpet within our budget and installed it the same week. No hassle! Very professional! Will use them again to replace the flooring on the main floor of my house!"
REVIEWER RATING:
rated on: 11/28/2011
Many thanks to the Rug Store
Pros: A pleasure to deal with, pricing and quality exceptional.- and HONEST!
"Many thanks to Moses and The Rug Store for the beautiful carpeting installed in my home. I initially found the carpeting in Bergen County and then went to the Rug Store. The Rug Store had much better pricing and made it affordable for me. The owner took the time to make sure the installation was done by an expert and now, 6 years later, the carpet still looks brand new. Since then we have purchased other rugs , both oriental and wall to wall and could not be happier with the quality and the service. I give you ten stars!!!!"
REVIEWER RATING:
rated on: 11/28/2011
Great Place to get a Rug
"Great price, large selection, fantastic service. Will be getting my next rug from them soon."
REVIEWER RATING:
rated on: 09/06/2011
Wonderful Customer Service, Professional and Knowledgeable
Cons: None
"I cannot say enough good things about our experience with The Rug Store. They are professional, knowledgeable, courteous and extremely helpful. They are extremely accommodating and precise. We had a runner installed, a bedroom carpet and an additional walk in closet carpeted. Hershel's measurements were so precise we hardly had any waste. We will certainly be repeat customers. I would highly recommend The Rug Store."
REVIEWER RATING:
rated on: 08/17/2011
5 Stars Plus
Pros: Excellent customer service
"What a wonderful carpet buying experience. Moses has a huge selection of quality carpets, a wealth of knowledge and was extremely professional and courteous as he explained our options as well as providing prompt service. He personally brought the sample we were considering to our home when he came to take measurements. Hershel assisted us with the selection of a runner with the utmost patience and knowledge, also providing samples to take home. Installation by Frank and his experienced crew was meticulous."
REVIEWER RATING:
rated on: 07/03/2011
Great Selection with even better Prices
Pros: Pricing, Selection, Friendliness
"I have been working on a budget and received estimates from a few well known companies. One never even showed for the estimate!! A friend recommended Moses Stern from the Rug Store and I am so grateful. Moses' quote was 40% lower than any one else's. The Rug store has a huge selection of carpets and area rugs. They even went out of their way to change the installation date, due to problem at my home. I highly recommend Moses and will definitely be back! Thank you"
REVIEWER RATING:
rated on: 05/05/2011
The Rug Store, INC
"We were searching for a rug and bought it at The Rug Store because they had great quality rugs at reasonable prices. Very satisfied with service and highly recommend this store. "
REVIEWER RATING:
rated on: 04/14/2011
Great Customer Care - For Real!
"Never noticed this place on 17M before even though they've been there for 20 years I hear. Dealt with Herschel who went out of his way to show me dozens of carpet runner samples. He didn't pressure, answered my questions and most importantly, treated me with respect from the time I entered the store. The price was comparable to other decent rug stores and installation, (not included in price) went well. Installer was professional and showed up when promised. I have come across quite a few "worse than expected" businesses in Orange County. The Rug Store was a pleasant surprise. I will go there again and recommend to others. Kudos to The Rug Store. They understand the lost art of great customer service."
REVIEWER RATING:
rated on: 04/14/2011
Great service from start to finish!!!
"Forget the big box stores! The Rug Store beats them hands down! From product knowledge, friendly service and excellent installation (Fast and neat)! I had gotten a price from a box store and they told me three weeks. I had my in laws coming for my husbands 50th b day party, The Rug Store did it in 3 DAYS!!!! Thanks, Hershel!"
REVIEWER RATING:
rated on: 11/18/2010
Outstanding Quality & Service
"I am a repeat customer many times over. From picking out the right carpet to the delivery and installation, Moses and Hershel are very helpful, honest, dependable and respectful. They know me and my family by name. They have great prices and great quality. They are the only rug store around we will use. Absolutely wonderful !!!"
REVIEWER RATING:
rated on: 11/10/2010
Excellent Service
Pros: All of the above
Cons: none
"Found what I liked in Macy's but not in the right color. Gave The Rug Store the name of the rug and the colors I wanted and they found it for me and matched the price. They also let me see it in my house before I bought it! You can't do that online. GREAT SERVICE! Can't say enough good things about them."
REVIEWER RATING:
rated on: 04/10/2010
Repeat Customer
"I always had great personal service with the Rug Store. Moses went out of his way to Brooklyn to try to match a specific color I was looking for. I will definetly continue to do business with them."
REVIEWER RATING:
rated on: 04/09/2010
very happy customer
"after almost a month of "shopping around" we ended up purchasing carpet doing the who;e installation with the rug store of Monroe. our experience with this business was great. our two rooms, where we were changing carpet, are very large and with special features requiring "custom" installation approach. Frank, who works with the rug store of Monroe as an installer was excellent and his whole crew on top of this project. their work is excellent. i would like to thank especially to Mr. Moses Stern, who was very professional and reliable, coordinating the whole project. again, thanks to everybody involve in this big beautiful; change of our living room and bedroom. we love it!!!"
REVIEWER RATING:
rated on: 01/15/2010
Great Service and great products
"We have used the rug store for several rooms. we had to replace a runner we bought at home depot that only lasted 6-9 months. we have had the new runner for over 3 years and it still looks great."
REVIEWER RATING:
rated on: 11/27/2009
shop local
"No need to call "1-800 this and that". Moses and Hershel taught me more in a day about carpet and flooring than an apprentice would learn. Honest businessmen, fast service and clean installation. Done"
REVIEWER RATING:
rated on: 11/06/2009
Great experience
"I needed an area rug and went "just to look". From start to finish,I had the perfect experience.They didn't have in stock what I was looking for, as it was a odd size, but Moses was super helpful and helped me find just what I needed at the price I wanted, ordered it and it's now in my home looking terrific. I would definitely shop there again."
REVIEWER RATING:
rated on: 10/29/2009
The Rug Store
"The Rug Store is the best there is. They take the time to explain different options, they are very reasonably priced and their work is 100% quality!!!"
REVIEWER RATING:
rated on: 10/27/2009
Great service
"Very honest and helpful. I will be a repeat customer"
REVIEWER RATING:
rated on: 09/01/2009
Service Excellence
Pros: use The Rug Store for your next new floor
Cons: none
"From start to finish this was the easiest large purchase I've ever made. The Rug Store was efficient, knowledgeable, and helpful. All costs were kept at a minimum by perfect calculation and no waste. "
REVIEWER RATING:
rated on: 07/09/2009
Best Service, Best Prices and Great Knowledge
"I have been dealing with The Rug Store for the past 3+ years and am always extremely happy..I always know that I am getting the best price and the best job done. Their expertise in planning and layout configuration always saves us money. He is someone I have grown to trust as he is alwasy honest and fair. I will continue to do all my business with him."
REVIEWER RATING:
rated on: 03/04/2009
Fine Service & Excellent Value
"We are just delighted with our new Oriental dining room rug purchased from you and wish to commend you for your fine service and excellent value.
This is the third rug we have purchased from you, and each time we are amazed by your knowledge of design,your abilty to help choose the rug that is "just right", and your excellent service in delivering it and putting it in our rooms.
should we need to purchase rugs in the future, we will not hesitate about where to shop.
We feel confident that we will receive honest, fair,and most impotantly,"personalized service""
This is the third rug we have purchased from you, and each time we are amazed by your knowledge of design,your abilty to help choose the rug that is "just right", and your excellent service in delivering it and putting it in our rooms.
should we need to purchase rugs in the future, we will not hesitate about where to shop.
We feel confident that we will receive honest, fair,and most impotantly,"personalized service""
REVIEWER RATING:
rated on: 11/19/2008
The Rug Store
"His prices were lower than anyone else. And his service was superior to everyone else! I am already using him again for my other offices."
REVIEWER RATING:
rated on: 09/18/2008
Great Variety with Quality Service
"The Rug Store gave me the variety of a big store, but the personal attention of a family run business. I went to pick up my rug, and they followed me home and carried it in. What service!"
REVIEWER RATING:
rated on: 04/17/2008
Outstanding service - great selection
"The Rug Store not only has a great selection of products but provides excellent service. How many business owners actually visit your home to ensure your complete satisfation? I highly recommend The Rug Store. "
REVIEWER RATING:
rated on: 03/06/2008
The Rug store
"My husband & I needed capets installed before we moved into our home, we had went to the Rug Store & they were so helpfull & nice. It is a pleasure to work with people who are happy to help you. The installers were very professional & did great work. I will use the rug store for all my flooring needs. Thank you loyal customer always"
REVIEWER RATING:
rated on: 02/28/2008
Great Service, great product.
Pros: Excellent service, friendly people
"I wanted an area rug for my bedroom, and wasn't sure what would look nice and fit well. The people at The Rug Store helped me find the size and pattern that are perfect. They even brought the carpet to my house to see if it worked. The Rug Store will be my first stop when I need another rug."
REVIEWER RATING:
rated on: 02/06/2008
Local Decorator
Pros: Local, honest, reasonable
"I recommend The Rug Store to all my clients looking for flooring. I just had them do laminate floors in my workspace and they are beautiful. I find Moses to be very honest and a reasonable price. His installer was professional and had some helpful tips for my flooring."
REVIEWER RATING:
rated on: 01/02/2008
The Rug Store.... + Customer Service +
Pros: Service, Product, Price
Cons: None
"Had water problems in family room and they were extremely responsive. Installed on Sunday. I would choose them over a 'larger chain store' every time. Professional/courteous installation. Price was fair and very competitive.
I don't like to give "5 Stars" normally, but I am a repeat customer and I have experienced 'cons' with The Rug Store."
I don't like to give "5 Stars" normally, but I am a repeat customer and I have experienced 'cons' with The Rug Store."
