West End Veterinary Office
Pros: Always polite, respectful, caring, reassuring, involved, and treat all patients the same.
Cons: IWe have yet to encounter any,
"It was our good fortune to find West End Veterinary. Our previous vet had already suggested euthanasia several months after diagnosing our cat with diabetes when she was unable to regulate him. Dr. Factor and his staff treated me and my husband with the uptmost respect and never gave up on our beloved cat. Two and 1/2 years later, our cat is doing well and is leading a happy life. They have managed his diabetes which is exasperated by acromagaly, a hyperpituitary disease, which makes treatment all the more difficult. Dr. Factor is highly knowledgeable in both diseases and has treated our cat aggressively bringing him into more balanced health. Dr. Factor and/or his staff have always returned our calls when we have had questions. They have always called to check up on our cat when they have not heard from us. Dr. Factor even chastised me once for not letting him know how our cat was doing! They have fit us in for an appointment even when they did not have one available. In response to a previous rating I read, I can only guess that the person submitting the review reached the wrong veterinary office. I have witnessed Dr. Factor, Dr. Melamud, and their staff greet each patient and their owner as if they are more than just patients. They know each and every client's name. The staff explains directions for care explicitly a second time after the vets have already. They are willing to help people out to their car and treat elderly owners with extreme respect, something not always seen in society today. We are forever grateful to them."