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"Good Service Department!"

"Stopped by with no appointment - Check Engine Light had come on and I hoped they would be able to run the code and be sure it wasn't a big issue so I could schedule an appointment to get it fixed. They were busy so I figured I'd be stuck in the dealership all day but they booked me in, diagnosed the trouble (bad glow plug), repaired the fault, washed the car and had me back on the road in under two hours!! "

"Was traveling on business when trouble stuck. Their service writers were extremely helpful and made a difficult circumstance easier to endure."

"Always there for you. Car gets done the first time. Gordy is so accesible and treats you like a loyal customer. Questions are answered in term one can understand. Best service ever."

"The wonderful group at Compass VW could not have made our car buying experience effortless. Their knowledge and experience aided us in our decision making process."

"i don't dusually take my car to a dealer to get maintenance work, but they were very informed and knowledgeable about my car. they were also very reliable and performed the work quickly. it was a little more expensive, but it was worth it. thanks"

"Jamel is the best! he is knowledgeable, patient & truthful. He listens to what you need & he makes suggestions. He goes the extra mile for his customers & we keep coming back."

"Compass VW is one of the best dealers for regular service of your VW. If you love maintaining your car like me, trust these guys. Their prices are very fair for regular stuff like oil changes, tires and parts. They do the best wheel balance and alignment anywhere for low low price. One of the best VW dealers for price and service."

"The staff is incredibly friendly and personable. My car is no longer brand new, so they assisted me in what I should start to look/listen for now that I'm nearing 100K. It's very apparent they want to continue helping me keep my car looking and acting its best.

The Starbucks coffee is a huge plus."

"Everyone in the service dept was very friendly and helpful.
I was impressed with the knowledge of Austin the service tech advisor In regards to TDI engines and various tires. I will now be having my veh serviced here on a regular basis. "

"Some dealership Service Departments try to discourage state inspections because the flat fee doesn't cover the dealer's costs. Compass always treats this job with the same courtesy and competence as a bigger, profitable one would get. I do a lot of the work on my '03 Jetta myself, but when I need skills, tools, or facilities of a dealership, I trust Compass."

"Service available to suit your needs. I just walked in without an appointment and my needs were met without hesitation."

"Made an appointment for 8:20 and it began exactly on time. The service tech went over everything that would be covered in the service. Ninety minutes latter, he reviewed everything once again with me, asked if I had any questions, and I was on my way. Polite, professional, and putting clients first defines Compass Motors. "

"We received excellent service at Compass.
They were incredibly helpful and diligent and even picked me up at the train station when I came to get my car."

"Recently I brought my 2003 Passat 4Motion in for a MIL and squeaky steering wheel. The latter was more involved than expected, but the service writer and owner showed great integrity and care in addressing my concerns and needs. Austin was easy to work with, as was Gordy, both showed a commitment well beyond the norm. I have typically used a dealership in NJ closer to my home but I expect to be using Compass exclusively in the future. And right now that's five Volkswagens not to mention one Audi. I hope they're willing to work on the Audi! These guys are the best. I've bought two Volkswagens here and the purchase experience was easy. Go figure! Buying a car was easy! Great dealership all the way around."

"Compass Motors took great care matching the right VW with my adult daughter's needs. What we discussed on the phone several times is the car we received when we arrived. We are delighted with the careful attention we received and with the new VW. Love the new car smell on top of the smooth, responsive Jetta."

"Very satisfied with my purchase from Compass Motors. Great customer service. Entertainment for my kids made the experience of car buying just that much easier"

"Compass Motors gave me an honest deal and treated me with a level of professionalism and warmth that I have not experienced at any other dealership. Ben, Gordy and Alonzo went above and beyond to find me exactly what I wanted!"

"Everyone was very helpful and courteous. Explained everything with full detail. The vehicle was very clean at time of pick up. I would highly recommend these guys. Thanks again!"

"We were having transmission problems with our 2010 vw routan during our trip to NY. The service department at compass was more than willing to help. They repaired the van on time as promissed. We made it back to Florida with no issues. I will definitely go back to compass the next time we are in that area. You guys are great and thanks for everything!"

"My service technician was incredibly thorough during the entire appointment. Not only did he review the car with me prior to taking it for service, but he also addressed some things we might want to watch out for at the next visit. One of the assistants was terrific at informing me of progress during the visit and seemed genuinely considerate of my time and needs.

The entire process was a breeze, I once again got the exact appointment I wanted, the Compass Motors associates were very nice and the service person explained absolutely everything and I could tell everything was done right the first time.

Can't imagine going anywhere else for a new car or for service, Compass Motors is the best if you want to be treated fairly and with respect.
"

"My second time buying from them and each time was a pleasure. They don't give you a song and dance to get your money like other dealers do. Straight forward and to the point, no lies or bait and hooks here. I've never had such great communication between a dealership before. I'm a customer for life. They make you feel like a person rather than just a sale.
Service department is top notch. fast service and no unnecessary repairs. It's the only place I've never had to worry about "what are they going to hit me up for this time...""

"so far so good. excellent sales staff delivered as promised no surprises"

"Finally found a dealership with integrity. From sales to financing I found everyone to be detail oriented and actually listening to what I wanted in a vehcile. Purchased a Volkswagen Passat and I am very pleased with the car."

"I have bought many new cars and trucks and Mitchell Robideau at Compass Motors was the hardest working salesman I have had the pleasure dealing with! Richard in their business office was terrific as well. Their efforts brought me all the way from Connecticut to buy a new VW Passat at Compass - so that should tell you everything. 5 Star!! "

"It was a pleasure to deal with SalMastropolo. He was knowledgeable, easy to work with, efficient and intelligent. Did not do a heavy sell (we hate that), but pitched the virtues of the car in a clear way. "

"Was looking to purchased a new VW Tiguan. I had contacted several dealers around(HV, Palidades, Kingston, Mohegan, etc.) using the internet. Several of them gave no response or could not locate the model, options, color I was looking for.
Jeremey at Compass kept looking. Despite some setbacks in getting make an model, option and color preferences. Jeremey was able to get the vehicle after a lot of hard work and dedication to his customers.
Through it all Jeremy kept his professionalism, and a good sense of humor (much appreciated). I think we set a record for this transaction. :-)
Now, it is on to the service department...(to be continued)"

"You can tell that these aren't "car salesmen" - the fact that the business is run by two people who lead with integrity and the customer as the priority is a win-win in my book. Bought a car on the spot, have already referred friends and it's the only place I'll go for service...they actually fix your car."

"Purchased a 2008 Dodge Nitro in December as trade in and the vehicle turns out to be a flood vehicle traded in by someone and they do not inspect trade ins evidentally!
They refuse to work with me on remedying this situation. Recevied a quote from an auto adjuster who stated vehicle is considered a total loss!
The owners won't even call me back!!!"

"If you are looking to waste a lot of time not getting what you would like If you like not being able to negotiate and having a rude salesperson. If you enjoy trying to be sold cars you don't like. This place is definitely for you. "

"By far one of the best auto dealerships in the Hudson Valley. Middletown Mazda-Volkswagen's staff is friendly and helpful. A+ Service!"